Customer policies
Clear information for ordering, delivery, returns and privacy.
Orders and payment
Online submissions are provisional order requests. H&B Hardware confirms stock, current pricing, taxes, delivery charges and timing before issuing a final invoice. An order is not final until H&B confirms it.
Unless another method is agreed directly with H&B, payment is collected in cash on pickup or delivery. Never submit card or banking credentials through the website.
Delivery and pickup
Delivery availability, charges and estimated timing depend on the destination, materials, quantities and vehicle access. The customer must provide a safe and accessible delivery location and an authorised person to receive and inspect the materials.
Pickup orders should only be collected after H&B confirms that the order is ready. Delivery dates are estimates and may change because of stock, weather, traffic or site-access conditions.
Returns and corrections
Contact H&B promptly if an item is damaged, incorrect or missing. Keep the receipt or invoice and, where practical, the original packaging. Returns are assessed according to the product’s condition, whether it was specially ordered or cut, and applicable Jamaican consumer law.
Special-order, cut-to-size, mixed, opened or used materials may not be returnable unless defective or supplied incorrectly. Approved refunds or exchanges are processed using the method agreed with H&B.
Privacy
H&B collects the contact, order and delivery information needed to prepare quotations, process orders, issue invoices, arrange delivery and provide customer support. The website does not request or store payment-card details.
Information is shared only with authorised staff and service providers where needed to fulfil an order or meet legal obligations. To request access, correction or deletion of customer information, contact H&B using the telephone or WhatsApp details shown on the website.